Frequently Asked Questions

1. Order Processing
Orders are typically processed within 1-2 business days. During peak seasons, processing may take 3-5 business days. You will receive a confirmation email once your order ships.

2. Shipping Options
We offer standard shipping (3-7 business days) and express shipping (2-3 business days). Free standard shipping is available on orders over a specified amount.

3. International Shipping
We ship to select countries worldwide. International customers are responsible for any customs duties, taxes, or fees imposed by their country’s regulations.

4. Return Policy
We accept returns within 30 days of purchase for most items in new condition with original tags. Final sale items cannot be returned.

5. Size Guide
Detailed size charts are available on each product page. We recommend comparing your measurements to our charts for the best fit.

6. Payment Methods
We accept all major credit cards, PayPal, and Apple Pay. All transactions are secure and encrypted.

7. Price Adjustments
We honor price adjustments within 7 days of purchase if an item goes on sale. Contact customer service for assistance.

8. Gift Cards
Gift cards are delivered electronically and never expire. They can be used online and are not redeemable for cash.

9. Product Care
Care instructions are provided on each product’s label and description page. Following these instructions will help maintain your item’s quality.

10. Quality Issues
We stand behind our products. If you receive a defective item, contact us within 48 hours of delivery for assistance.

11. Order Modifications
Contact us immediately if you need to modify your order. We can often help if we receive your request before shipment.

12. Missing Items
If your order arrives missing items, contact us within 48 hours of delivery. We will investigate and resolve the issue promptly.

13. Loyalty Program
Earn points with every purchase that can be redeemed for discounts. Join automatically at checkout or through your account.

14. Newsletter
Subscribe to our newsletter for exclusive offers, new product announcements, and style inspiration. You can unsubscribe at any time.

15. Account Registration
Create an account to track orders, save favorites, and expedite checkout. Registration is optional but recommended.

16. Password Reset
Use the “Forgot Password” link on the login page to reset your password. You will receive instructions via email.

17. Product Availability
Inventory updates in real-time. Items showing as in stock are available for immediate shipment.

18. Backorders
Some items may be available for backorder. Estimated restock dates are provided on product pages.

19. Color Accuracy
We strive to display product colors accurately. However, monitor settings may affect how colors appear.

20. Contact Information
For additional assistance, visit our help center or contact customer service through our website. We’re here to help!